Welcome to PRALVENITHOX! We strive to provide excellent products and services. However, if you are not satisfied with your purchase, we are here to help with our comprehensive refund policy.
To qualify for a refund, the following conditions must be met:
Certain items are non-refundable, including:
To initiate a refund, please contact our customer service team at [email protected] with your order number and details about the product. We will guide you through the return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
If you haven’t received a refund yet, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].
To return your product, you should mail it to: PRALVENITHOX, 123 Innovation Drive, Suite 456, Tech City, TX 75001, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions regarding our refund policy, do not hesitate to contact us at [email protected].